General Returns:
Management must approve all returns. Please call and ask for our Returns Department for a Return Authorization (RA) number. No return will be accepted without an RA number. Have the invoice number and the invoice date of the product you wish to return before you call. No returns will be authorized 30 days after the date of the invoice. RA numbers expire 14 days after the date of issuance. All returns may be subject to a restocking fee. Customers are responsible for return freight. Please be advised that licenses, special orders, and products in which a seal has been broken are non-returnable. All non-defective products returned must be in 100% resalable condition.

Defective Software:
Defective software may be exchanged for the same product, credited to your account, or refunded to your school upon approval. See Returns policy above.

Opened Packages (excluding defective software):
A credit or refund will be issued for the purchase amount, less any restocking fees. All non-defective products must be in 100% resalable condition. See Returns policy above.

Unopened Packages:
A full refund or credit will be given for all authorized returns. All products must be in 100% resalable condition. See Returns policy above.

Requesting a Return Authorization:
You may call our Returns Coordinator, Udayini Nama, at 408-219-4251 email mailto:udayini@questivity.com