SMART Service Desk – IT Service Management Suite is a flexible and robust solution that can be deployed via Purchased On-Premise, Subscription On-Premise and Cloud Subscription, with the portability to switch. It is simple, yet comprehensive; highly configurable ITSM Suite developed in alignment with the ITIL best practice framework to manage the entire service life-cycle across. We offer an integrated and modular solution that is designed to support multiple languages.

KEY FEATURES

• A comprehensive IT Service Management Tool based on ITIL framework
• Streamlines IT operations by automating Service Operations – Incidents, Service Requests, Problems, and Service Desk Function.
• Supports Service Transition processes in an integrated manner – Change, Release, Knowledge and Service Evaluation
• Comprehensive Lifecycle Management of Assets – Supports audit asset discovery and feature rich configuration management database as per ITIL
• Governance and Risk Management Solution – Supports audit, risk, compliance and project management
• Provides out-of-box or custom process packs (workflows) to automate activities
• KPI based reports that provide deep business process insights
• Feature rich ITIL Service Lifecycle software support